Policies

Privacy Policy

Your trust fuels every custom commission. This policy explains what we collect, why it matters, and the choices you have.

Last updated: 14/12/2025

Contact

Questions? Email [[EMAIL]] or write to [[BUSINESS_NAME]], [[BUSINESS_LOCATION]]. We aim to respond within two working days.

Your data is never sold. We only work with suppliers who meet GDPR requirements.

Data we collect

• Contact details shared through forms (name, email, social links) so we can respond to briefs or enquiries.
• Order specifics including product selections, custom text, and reference files to craft proofs.
• Payment confirmations processed securely by our checkout partners. We do not store full card details.
• Analytics signals (page views, device type, approximate location) to understand site performance.

• Delivering proofs, project updates, and shipping notifications for active orders.
• Sending opt-in studio news such as launch drops or workshop announcements. You can unsubscribe anytime.
• Improving the site experience, accessibility, and product range based on aggregate trends.
• Meeting legal, tax, and record-keeping obligations for [[BUSINESS_NAME]].

• Trusted service providers such as payment processors, shipping carriers, and newsletter tools receive only the data needed to fulfil their role.
• All collaborators sign confidentiality agreements before accessing your artwork or personal details.
• Custom assets and personal information are retained for up to 24 months so we can support re-orders, unless you request deletion sooner.

• Request a copy of your data, corrections, or deletion by emailing [[EMAIL]].
• Opt out of marketing communications via the footer link in any email.
• Disable non-essential cookies using the preference banner or browser settings.
• Raise concerns with the UK Information Commissioner’s Office if we ever fall short.

We review this policy at least twice a year. Material changes will be shared via email and noted on this page with a new timestamp.